Refunds are possible at least 72 hours before the event or in case of event cancellation or rescheduling by the organizer. If the event is neither canceled nor rescheduled, refunds are processed in accordance with the Offer and OnVibe platform rules.
Once the refund is confirmed, we initiate the return to the same card used for payment. The speed of crediting depends on your issuing bank and payment system, not OnVibe. On average, funds are returned within 5–10 business days, but this period may vary.
Exchanges are not possible. Each event is a separate agreement between you and the organizer. If you need a refund, follow the terms of the Offer.
You will receive a notification by phone or email. If the event is canceled, we will automatically initiate a refund. If rescheduled, your ticket is valid for the new date. If you cannot attend, contact support.